Understanding Unreferenced Refunds:
Unreferenced refunds are initiated independently from any original transaction or card. Unlike referenced refunds, which are directly linked to a previous transaction, unreferenced refunds require approval from our compliance team. These refunds are typically subject to a refund limit and are evaluated on a case-by-case basis for security and compliance purposes.
Requesting Unreferenced Refunds:
To request an unreferenced refund for your site, please reach out to us through one of our Support Channels. Our team will guide you through the process and assist with any necessary approvals.
How to Initiate an Unreferenced Refund:
- Access the Transactions App on your account dashboard.
- Navigate to the "New Transactions" section.
- Enter your transaction passcode for authentication.
- Select the "Refund" option.
- Enter the refund passcode to proceed with the refund process.
Important Security Note:
All refund transactions now require a 6-digit PIN for authorization. Please ensure that this PIN is only shared with authorized personnel responsible for administering refunds.